Frequently Asked Questions

Due to the large increase in last minute cancellations, it has been necessary to review and update Frinton Holiday Lets (FHL) cancellation policy. (click here to see)

 

Do I need to pay a deposit?

Rent in advance will be taken when signing our holiday letting agreement. For our small properties the rent in advance will be £100 and £250 on our larger properties, and in additional you will be required to pay a booking fee of £30. Should your holiday be within 6 weeks of booking, full payment will be required.

How do I make a booking ?  

Please feel free to contact Barbara on 07769665095 or contact us regarding any enquiries.

 

 

What if I need to cancel my booking ?

Please see our cancellation terms

 

 

Do any properties accept animals ?

Yes. We do have 1 property that will accept a well behaved dog   Properties allowing animals 

 

 

What time can I collect my keys ?

Keys can be collected between from 3pm on the day of your arrival for most of our properties
with the exception of : Brambles, Highcross, Langdown , Small House , 11 Fourth Avenue and Rookwood which will be 4pm onwards.

No exceptions can be made for early arrival or late departures during July and August

 

What If I arrive late ?

Should you arrive after 5pm we can easily make the keys available at an alternative collection point.
Please speak to the agent when they contact you to confirm the key collection point.

 

What time do I have to vacate ?

We ask that all keys are returned to the office by 9.30 am at the latest no exceptions can be made for late departure during July and August.

 

Is linen supplied ?

Duvets, mattress covers and pillows are supplied.

linen and towels supplied in the price :

All other properties do not include linen in their prices but this can be arranged at an additional charge.


 

I will be in a hurry and unable to clean the property before I leave.
Can I arrange a clean on my departure ?

We ask that you leave the property in the same condition as you found it, however, we do offer a cleaning service at an additional charge depending on the size of the property. Please contact Barbara on 07769665095 or contact us for more details.

 

If I have a query while at my holiday home who should I call?

Should you have any queries or emergencies during your stay please call 07769665095

If there is a problem with your holiday home when you arrive, we ask that you contact us as soon as possible so that we can help where possible. To leave a query until after your departure will not have enabled us to rectify any problems.

Can I hire a beach hut with my holiday home ?

Yes we can also help you with a beach hut (subject to availability ) please speak to our agent or go to Beach Huts Frinton and see what we have available.